Version: 2026.10.27.1
Privacy Policy & KVKK / GDPR / 152-FZ Notice
This document is published by VOLTİMGLOBAL Uluslararasi Tasimacilik Sanayi ve Dis Ticaret Limited Sirketi ("Voltim", "the Company", "we") in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), the European Union General Data Protection Regulation (GDPR — Regulation 2016/679) and the Russian Federation Federal Law No. 152-FZ on Personal Data (27.07.2006).
1. Data Controller
Data Controller: VOLTİMGLOBAL International Transport Industry and Foreign Trade Ltd.
Address: Guvenevler Mah. 1928 Sk. Ekinci Global Business Center No: 5/25, Yenisehir / Mersin / Turkey
Email: [email protected]
Phone: +90 536 696 89 38
2. Personal Data Processed
- Identity: Name, surname
- Contact: Email, phone, company information
- Message content: Text submitted via our forms
- Technical: IP address, browser info, page visited, language preference
- Cookies: Session, language preference, consent state
3. Purposes of Processing
- Responding to enquiries and providing quotes / information
- Maintaining and improving service quality
- Compliance with legal obligations (tax, commercial registry, KVKK / GDPR reporting)
- Site security and technical operation via cookies
- Marketing communication — only with your explicit consent
4. Legal Bases
Processing relies on explicit consent, performance of a contract, legal obligations and legitimate interest under KVKK Art.5/2 and Art.6; GDPR Art.6 (consent, contract, legal obligation, legitimate interest); and the legal bases set out in Art.6 of Federal Law 152-FZ.
5. Transfer and Retention
Your data is processed at our offices in Mersin (Turkey), Istanbul (Turkey) and Moscow (Russia) under ISO/IEC 27001:2022 certified information security standards.
Retention: Messages: max 24 months; Technical / cookie data: 13 months; data subject to legal retention obligations: up to 10 years.
6. Your Rights
Under KVKK Art.11, GDPR Art.15-22 and 152-FZ Art.14 you have the right to:
- Access your data
- Rectify inaccurate or incomplete data
- Erasure ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing and automated decision-making
- Withdraw consent at any time
Requests: [email protected]
7. Cookies
We always use strictly necessary cookies for functionality: session ID, language preference, consent state.
Analytics cookies are used only with your consent, when you click "Accept" in the cookie banner: Google Analytics 4 (Google Ireland Ltd. / Google LLC; IP anonymisation enabled) and Yandex Metrica (Yandex LLC, Russia; session recording/Webvisor disabled). These tools collect visit statistics (page views, clicks, device/browser type, approximate location); data may be processed on the providers' servers in the US/EU and Russia. If you do not consent, these tools are not loaded at all. You can withdraw consent by deleting this site's cookies in your browser. No advertising or remarketing cookies are used.
8. Children's Data
Our services are not intended for users under 16. Any data identified as belonging to that group is deleted immediately.
9. VolBot AI Chat Assistant
The "VolBot" chat window on our website is an AI assistant, not a human. Its replies are generated automatically, are for information only and are not binding; prices, transit times and service terms are only confirmed by our team's quote.
- Data processed: the messages you type; the page addresses where the chat starts and continues, and the site language; IP address and browser information to prevent abuse. If you fill in the form inside the chat: full name, phone, e-mail and (optionally) company name.
- Purposes: answering your questions, passing your request to our specialists and contacting you, monitoring service quality, and preventing abuse and excessive use.
- Legal basis and international transfer: to generate replies, your messages and the chat history are transferred to the servers of our AI service provider Anthropic PBC (USA). This transfer and the processing of chat data are based on the explicit consent you give before the chat starts (KVKK Art.5/1 and Art.9; GDPR Art.6(1)(a) and Art.49(1)(a)). Passing your contact details and the chat to our team is based on your separate consent in the form. Anthropic processes this data only to provide the service and, under its commercial API terms, does not use it to train its models. If you do not consent, the chat does not start; you can always reach us by phone, WhatsApp or e-mail.
- Do not share sensitive data: please do not type ID numbers, passwords, payment details, health information or other special-category/sensitive data into the chat.
- Automated assessment: the assistant may add a priority note (e.g. hot / warm / cold) so our team can prioritise requests. This note is for internal use only; no automated decision with legal effect is made about you — all quotes and decisions are made by our team.
- Retention: chats without contact details are deleted automatically after 90 days. Requests with contact details and the related chat are kept for the duration of the business relationship and for no more than 24 months; they are deleted immediately upon your request.
- Your rights: you can exercise the rights in section 6, including withdrawing consent, for VolBot data via [email protected].
10. Changes
This notice may be updated. For material changes, your acceptance of the new version will be requested again.
Last updated: 27.10.2026 — Version: 2026.10.27.1
