You log in to the NCTS BİLGE portal from the common login screen of the Ministry of Trade (Ticaret Bakanlığı): select "Yükümlü" (obligated party/trader) as the user type, then sign in with a username and password, e-Devlet, e-signature, Turkish ID card or mobile signature. After selecting the company, you move on to the NCTS module; only the companies for which the user is authorised appear in the list.
Note: This page is not the official portal; it is an information guide prepared by Voltim Global. The login screens belong to the Ministry of Trade.
What should be ready before logging in?
- BİLGE user code and password: If not obtained before, they are created via the "İlk Şifre Oluşturma" (create initial password) step on the Ministry's BİLGE Password Operations (BİLGE Şifre İşlemleri) screen. Holders of the procedure also log in to NCTS with the same BİLGE user code.
- Company authorisation: The company on whose behalf the user will act must be defined in the system.
- Authentication tool: An e-signature card, a mobile signature line or an e-Devlet password.
- e-İmza Client: Must be installed on the computer for login with an e-signature or ID card.
Step-by-step login
- Open the Ministry of Trade common login page (giris.ticaret.gov.tr) in your browser.
- Select "Yükümlü" as the user type. "Memur" is for customs staff, and "Dış Kullanıcı" (external user) is for users from other institutions.
- Choose the login method and enter your details. Mobile signature requires the operator and a 10-digit phone number; e-signature and ID card require a PIN.
- On the company selection screen, select the company on whose behalf you will act.
- Click the NCTS module card on the e-Portal (module address: bgp-ncts.ticaret.gov.tr).
- On first use, match your tax number with your EORI number on the "EORI Eşleştirme ve Tanımlama" (EORI matching and definition) screen; a transit declaration without an EORI is not accepted.
| Login method | Required | Note |
|---|---|---|
| Username and password | BİLGE code and password | Can be reset via "Şifremi Unuttum" (forgot password) |
| e-Devlet | Turkish ID number and e-Devlet password | No installation needed |
| e-signature | Qualified certificate, card reader, PIN | e-İmza Client must be installed |
| Turkish ID card | Chip ID card, reader, PIN | e-İmza Client must be installed |
| Mobile signature | GSM line with mobile signature set up | Türk Telekom, Turkcell, Vodafone |
Who can access it?
Holders of the procedure lodging transit declarations, the customs brokers and their assistants working on their behalf, carriers and forwarders log in to the system with their own codes. Companies authorised to dispatch goods from or receive goods at their own premises also use screens specific to this status; the conditions for the status are described in the entry on authorised consignor and consignee. For the general structure of the system, see the entries what is BİLGE NCTS and the BİLGE customs system.
BİLGE client or web portal?
Searching for "download customs portal BİLGE" is a habit from the old days. No separate desktop program needs to be installed for NCTS operations; a browser on a computer connected to the internet is enough, and there is no need to go to the data entry hall at the customs office. Companies lodging large numbers of declarations can also use commercial customs software that connects to the Ministry's web services. The declaration itself is described in the entry on how to lodge an NCTS transit declaration; for other types of declaration, the entry on e-declarations provides guidance.
Common login errors and solutions
- Wrong user type: If a company user selects "Memur" or "Dış Kullanıcı", the session will not open. "Yükümlü" must be selected.
- Company not shown in the list: The user has not been authorised for that company; the company's authorised person needs to define the authorisation.
- e-signature not read: The e-İmza Client and card reader driver are out of date, or the certificate has expired.
- Password error: Reset via "Şifremi Unuttum" or the security question and answer.
- EORI warning: The matching has not been done or has been deleted. Since deleting and redoing the matching is not always allowed, this step should be taken with care.
- Session drops: The session closes after a long period of inactivity; clear the browser cache and log in again.
How does Voltim Global help?
In transit customs clearance, Voltim Global has NCTS declarations prepared on its customer's behalf through contracted customs brokers and follows them up. For companies' own questions on system use and integration, it offers a digital customs service.